Refund Policy

Digital Service Policy

AceCCL provides digital educational services for NAATI CCL exam preparation. Due to the nature of our services, our refund policy is designed to protect both users and our business while ensuring fair treatment.

Immediate Access

Upon payment, you gain immediate access to our platform features. Since you can begin using our services immediately, we have limited refund options.

Duplicate Charges

If you are charged multiple times for the same subscription, we will refund the duplicate charges immediately upon verification.

Payment Errors

If there is a technical error during payment processing that results in an incorrect charge, we will refund the difference or the entire amount as appropriate.

Unauthorized Charges

If you notice charges on your account that you did not authorize, we will investigate and refund any unauthorized transactions.

Service Unavailability

If our platform is completely unavailable for more than 24 consecutive hours during your subscription period, we may offer a partial refund or service extension.

Change of Mind

We do not provide refunds simply because you changed your mind about using our services after gaining access.

Dissatisfaction with Content

Refunds are not provided due to dissatisfaction with the quality or quantity of practice materials, as these are subjective assessments.

Exam Results

We do not offer refunds based on exam results, as we cannot guarantee specific outcomes from using our platform.

Technical Issues

Minor technical issues that do not prevent access to core platform features are not grounds for refunds.

Account Suspension

No refunds are provided if your account is suspended or terminated due to violations of our Terms of Service.

Request Submission

To request a refund, contact our support team at support@aceccl.com with your account details and the reason for your refund request.

Investigation Period

We will investigate your request within 3-5 business days. You may be asked to provide additional information or documentation.

Refund Decision

We will notify you of our decision via email. If approved, refunds are processed within 5-10 business days.

Payment Method

Refunds are processed back to the original payment method used for the transaction.

Processing Time

Once approved, refunds are typically processed within 5-10 business days, depending on your payment provider.

Bank Processing

Credit card refunds may take 3-5 business days to appear on your statement, while bank transfers may take 5-10 business days.

International Payments

For international payments, refund processing may take longer due to additional banking procedures.

Service Extensions

In some cases, we may offer service extensions instead of monetary refunds, particularly for minor service disruptions.

Pro-rated Refunds

For eligible cases involving service unavailability, refunds may be pro-rated based on the duration of the issue.

Cancellation Policy

You can cancel your subscription at any time through your account settings. Cancellation will prevent future charges but does not entitle you to a refund for the current billing period.

Access After Cancellation

You will retain access to our platform until the end of your current billing period, even after cancellation.

Reactivation

You can reactivate your subscription at any time by selecting a new plan through your account.

Payment Disputes

If you dispute a charge with your payment provider, we will work with them to resolve the issue. Please contact us first before initiating a chargeback.

Chargeback Policy

Unjustified chargebacks may result in account suspension and may affect your ability to use our services in the future.

Medical Emergencies

In cases of serious medical emergencies that prevent platform use, we may consider refund requests on a case-by-case basis.

Technical Barriers

If you experience persistent technical issues that prevent access to our platform, we may offer a refund after attempting to resolve the issues.

Platform Changes

If we make significant changes to our platform that materially affect the service you purchased, we may offer refunds or service credits.

Refund Requests

To request a refund or ask questions about our refund policy, please contact us at:

Email: support@aceccl.com

Subject: Refund Request

Required Information

Please include the following information in your refund request:

• Your account email address
• Transaction ID or payment reference
• Date of purchase
• Reason for refund request
• Any relevant documentation

Policy Changes

We may update this refund policy from time to time. Changes will be effective immediately upon posting on our platform.

Notification

We will notify users of significant changes to this policy via email or through our platform.