Privacy Policy

Account Information

We collect your name, email address, and language preference when you create an account. This information is used to provide personalized practice sessions and track your progress.

Practice Data

We store your practice session data, including dialogue attempts, vocabulary progress, and mock test results. This helps us provide personalized learning recommendations.

Audio Recordings

Your practice audio recordings are temporarily stored for immediate playback during your session and are automatically deleted immediately after the session ends. We do not permanently store your audio recordings.

Usage Analytics

We collect anonymous usage data to improve our platform, including which features are most used and how users navigate the site.

Service Provision

To provide and maintain our NAATI CCL practice platform, including practice dialogues, vocabulary learning, and mock tests.

Progress Tracking

To track your learning progress and provide personalized recommendations for improvement.

Communication

To send you important updates about your account, subscription status, and platform changes.

Platform Improvement

To analyze usage patterns and improve our platform's functionality and user experience.

Third-Party Services

We use trusted third-party services for vocabulary translations and payment processing (Razorpay, PayPal). These services have their own privacy policies governing their data handling.

Legal Requirements

We may disclose your information if required by law or to protect our rights and safety.

No Sale of Data

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Automated Scoring

Our platform uses artificial intelligence to analyze practice responses and provide automated feedback. Your audio recordings are processed by AI systems to generate scores and suggestions. These recordings are not permanently stored after processing.

AI Limitations

AI-generated feedback is provided for practice purposes only and may not reflect official NAATI CCL scoring. AceCCL bears no liability for any inaccuracies in AI assessments. We do not guarantee the accuracy of AI scores. Always consult official NAATI materials and consider professional tutoring for critical exam preparation.

Data Processing Location

Your data may be processed on servers located in multiple jurisdictions. By using our platform, you consent to the transfer and processing of your data in accordance with this privacy policy.

Encryption

All data transmission is encrypted using SSL/TLS protocols to protect your information.

Secure Storage

Your data is stored securely on Supabase servers with industry-standard security measures.

Access Controls

Only authorized personnel have access to your personal information, and access is logged and monitored.

Account Data

Your account information and progress data are retained as long as your account is active.

Audio Recordings

Audio recordings are processed in real-time and deleted immediately after processing. Practice session audio is not permanently stored.

Account Deletion

You can request account deletion at any time. All your data will be permanently removed from our systems within 30 days of your request.

Access and Correction

You can access and update your account information through your profile settings.

Data Portability

You can request a copy of your data in a machine-readable format.

Deletion

You can request deletion of your account and all associated data.

Opt-out

You can opt out of non-essential communications while maintaining access to core platform features.

Essential Cookies

We use cookies for authentication, session management, and platform functionality.

Analytics Cookies

We use analytics cookies to understand how users interact with our platform and improve our services.

Cookie Management

You can manage cookie preferences through your browser settings.

Age Requirement

Our platform is intended for users aged 16 and above. We do not knowingly collect information from children under 16.

Parental Consent

If we become aware that we have collected information from a child under 16, we will take steps to delete such information.

Data Location

Your data is stored on servers located in secure data centers. We ensure appropriate safeguards are in place for international data transfers.

GDPR Compliance

For users in the European Union, we comply with GDPR requirements for data protection and privacy.

Policy Updates

We may update this privacy policy from time to time. We will notify you of any material changes via email or through our platform.

Continued Use

Your continued use of our platform after changes to this policy constitutes acceptance of the updated policy.

Privacy Questions

If you have any questions about this privacy policy or our data practices, please contact us at:

Email: support@aceccl.com

Subject: Privacy Policy Inquiry