Help Center

Get help with using the AceCCL platform

Getting Started

How do I create an account?

Click "Sign Up" in the top navigation, enter your name, email, and password, then verify your email address.

How do I start practicing?

After signing in, choose your language from the portal, then select a dialogue to begin practicing.

Is there a free trial?

Yes! Try our free mini-mock test without creating an account. Click "Start free mini-mock" on the homepage.

Using the Platform

How do practice sessions work?

Listen to audio segments, record your interpretation, and review with transcripts and ideal translations.

Can I use this on mobile?

Yes! Our platform is fully mobile-friendly and works on smartphones and tablets.

How are mock tests scored?

Our self-scoring system provides detailed feedback and criteria to help you evaluate your performance.

Technical Support

Audio not playing?

Check your browser permissions, ensure your device volume is up, and try refreshing the page.

Recording not working?

Allow microphone access when prompted by your browser. Check browser settings if the permission was denied.

Page loading slowly?

Try clearing your browser cache or switching to a different browser. Contact support if issues persist.

Account & Billing

How do I upgrade my plan?

Go to your account settings or visit the pricing page to select a new plan.

Can I cancel my subscription?

Yes, you can cancel anytime from your account settings. You'll retain access until the end of your billing period.

What payment methods do you accept?

We accept major credit cards and UPI payments through Razorpay's secure payment system.

Practice Tips

How often should I practice?

We recommend practicing 30-60 minutes daily for consistent improvement leading up to your exam.

What's the best practice strategy?

Start with easier dialogues, focus on note-taking, practice regularly, and review your recordings for improvement.

How do I track my progress?

Use the progress tracking features in your dashboard to monitor improvement over time.

Contact Support

Still need help?

Our support team is here to help you succeed with your NAATI CCL preparation.

Email: support@aceccl.com

Response Time: Within 24 hours (business hours: 9am–6pm AEST)

What to include: Describe your issue, include your account email, and mention your browser/device if it's a technical issue.